Refund Policy

1. Overview

This refund policy outlines the circumstances under which refunds may be provided for our travel consultancy services. As a consultancy-only service provider, we do not process refunds for flight bookings, holiday packages, or any other travel arrangements made with third-party providers.

2. Consultancy Fee Refunds

2.1 Free Consultations

Initial consultations are provided free of charge. No refunds apply as no fees are collected.

2.2 Paid Consultations

For paid consultancy services, refunds may be available under the following conditions:

• Consultation cancellation with more than 24 hours notice: Full refund of fees paid
• Consultation cancellation with less than 24 hours notice: 50% refund of fees paid
• No-show (without prior cancellation): No refund will be provided

2.3 Service Not Delivered

If we fail to deliver the agreed consultancy services, you are entitled to a full refund of any fees paid.

3. How to Request a Refund

3.1 Refund Request Process

To request a refund for consultancy fees, please follow these steps:

1. Contact our customer service team at info@traveldisney.co.uk
2. Call us at 020 8081 4323
3. Have your consultation reference number ready
4. Provide details of your refund request

3.2 Required Information

When requesting a refund, please provide:

• Full name as registered for the consultation
• Consultation reference number
• Date and time of the consultation
• Reason for refund request
• Bank account details for refund transfer (if applicable)

4. Refund Processing Time

4.1 Processing Period

Refund requests are processed within 14 working days of receiving your complete refund request and supporting documentation.

4.2 Refund Method

Refunds will be issued using the original payment method used for the consultation fee. If this is not possible, we will arrange an alternative method of payment.

5. No Refunds for Third-Party Bookings

5.1 Important Notice

TravelDisney.co.uk does not process refunds for any third-party bookings. We are a consultancy service only and do not sell flight bookings, holiday packages, or any other travel services.

5.2 Third-Party Refunds

If you have made bookings with airlines, hotels, tour operators, or other travel providers, please contact them directly for their refund policies and procedures. We cannot assist with or influence refund decisions made by third-party providers.

5.3 Advice on Third-Party Refunds

Our consultancy services may include advice on understanding third-party refund policies. However, we cannot guarantee or facilitate refunds from third-party providers.

6. Non-Refundable Services

The following services are non-refundable:

• Consultations that have already been delivered
• No-show consultations (unless exceptional circumstances apply)
• Any third-party services or bookings
• Any fees paid to third-party providers

7. Exceptional Circumstances

In exceptional circumstances, such as medical emergencies or unforeseen events, we may consider refunds outside of our standard policy. Each case will be reviewed individually, and evidence may be required.

8. Chargebacks

If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to suspend your access to our services and provide evidence of our policies to the payment provider.

9. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our refund policy or wish to request a refund, please contact us: